Buy Kiwi Terms & Conditions
BuyKiwi is a New Zealand-owned and operated online shopping platform (Platform) designed to connect consumer who wish to conduct business with majority owned New Zealand businesses (Merchants).
To the extent that Merchants’ own terms and conditions are inconsistent with the terms and conditions in this Agreement, the terms and conditions in this Agreement will take precedence and apply.
You must be a registered member to place orders on the Platform. To register as a member, you must provide us with personal information including your name, address, valid mobile phone number and email address. You are responsible for ensuring this information is up to date at all times. This is one account only per user.
We may disable your registration at any time if we believe that you are not using Buy Kiwi in an appropriate or reasonable way.
1.2 Use of the Platform
You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. We are not responsible for any unauthorised activity on your account if you fail to keep your account login information secure. If you suspect or become aware of any unauthorised use of your account, you must notify us immediately and take immediate steps to re-secure your account.
Other than connecting to Buy Kiwi through the Platform, you must not gain or attempt to gain access to Buy Kiwi’s servers. You agree not to disrupt, modify or interfere with the Platform and its associated software, hardware and data in any way.
We do not warrant that the Platform will be available at all times and without disruption. We may make changes to the content on the Platform at any time without notice.
The Platform has some links to third party websites. These sites have not been prepared by us and are not under our control. Any third party links are only provided as a convenience and we are not responsible for the content or availability of any of these links.
1.3 Placing orders on the Platform
Information about products on the Platform is based on material provided by Merchants. We cannot be held responsible for incorrect information supplied by Merchants and you agree to make your own enquiries to verify information and assess the suitability of products before placing an order. We also note that due to photographic and screen limitations, some actual products may differ to a small extent in visual appearance from the way they appear on the Platform. Any information contained on our Platform (and any of our associated websites, Apps or social media pages) constitutes an invitation to treat only and is not an offer by us to supply any products.
To order a product, add it to the shopping cart and proceed through the checkout process. You will be required to enter payment information, which, if successfully completed, will lead to a confirmation page (which you can use as a receipt of your order). Once you complete an order (including payment), it will be sent to the Merchant who will confirm whether your order has been accepted or rejected. If the Merchant rejects your order, you will be refunded in full.
Some products on the Platform carry an age restriction. If a product you have selected is age restricted, you will be required to confirm that you are an appropriate age to purchase the product. Confirming this means you represent to us and the Merchant that you are of an eligible age and that you are not purchasing the product on behalf of a person who is not the appropriate age. The Merchant may require you to confirm your age upon delivery of your products.
Unless otherwise stated, reward programs or special discounts applicable to individual retailers do not apply to orders placed on Buy Kiwi.
1.4 Cancelling Orders
We reserve the right to cancel orders that we believe to be placed for commercial purposes or are fraudulent (including where we believe there may have been credit card or a payment related fraud). We may also cancel orders where there has been an error in the listing of the product (e.g. an incorrect price). If we cancel your order, you will be refunded in full.
Buy Kiwi allows you to create a request to cancel your order (or part of your order) before the order is displayed as 'shipped' for any reason. If we are able to successfully cancel the order with the Merchant, you will receive a full refund of any payments you have made for that order. Please note that creating a cancellation request doesn't guarantee that your order will not be shipped.
1.5 Promotions and Offers
Promotional Coupon Terms and conditions
Promotional coupons are applicable to all eligible products across buykiwi.co.nz
buykiwi.co.nz reserves the right to amend or cancel promotional coupons and to update the terms and conditions without notice.
Promotional coupon discounts are applied when the code is claimed or the relevant code is entered at checkout on buykiwi.co.nz
Alcoholic beverages and any form of Gift Cards or Prepaid Membership Cards are not eligible for promotional coupon discounts
Coupon discounts exclude cost of shipping (if relevant)
Only one coupon may be used per transaction on buykiwi.co..nz
Coupons may be used a maximum of one time per customer unless otherwise stated
buykiwi.co.nz general website terms & conditions also apply
Where you have applied a conditional promotion to an order (e.g. free shipping or a % discount for spending above a certain amount), and the order (or part of the order) has been cancelled or refunded, the terms in this clause will apply.
Unless otherwise stated, reward programs or special discounts applicable to individual retailers do not apply to orders placed on www.buykiwi.co.nz
Coupons cannot be added to an order retrospectively.
If you are returning an item(s) and a coupon or portion of a coupon was used when placing the order, we will only reimburse the coupon or portion of coupon used where item(s) returned are:
- Incorrect item received.
- Damaged upon arrival.
- Differs from advertised image - applies only if Buy Kiwi can determine item differs from advertised image.
All prices listed on Buy Kiwi are in New Zealand dollars and are inclusive of GST. Please note that prices may be altered on the Platform at any time for any reason. Delivery charges may be listed separately.
2.1 Transacting with the Merchant
As noted above, when you order products on the Platform, you are transacting directly with Merchants. To the extent permitted by law, Buy Kiwi makes no warranty or representation regarding the standard or description of any products to be supplied by the Merchants. Merchants are the 'supplier' of the products under the Consumer Guarantees Act 1993 and are responsible for all statutory guarantees and warranties (if any).
2.2 Delivery of your order
Delivery times are set by Merchants and therefore vary depending on which Merchant you are buying from. After placing your order, you will be able to track its progress by logging into the Platform which will either display the progress of your order, or provide a link to the relevant carrier’s site (on which you can check your order’s progress).
2.3 Returns and Refunds
All products sold on Buy Kiwi are likely to come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. If you believe that you have a claim under the Consumer Guarantees Act 1993, you may have the right to a replacement or a refund. Please see our Buyer Guarantee which outlines the process to follow if you believe you have the right to a replacement or refund, or if you think your goods have been damaged or lost during delivery.
As set out in the Buyer Guarantee, you must lodge any complaint you may have through our Platform. Once your complaint has been lodged, we will liaise with the relevant Merchant to resolve your complaint. Buy Kiwi attempts to resolve complaints as quickly as possible and relies on you to promptly provide all the information needed to resolve your complaint.
If free shipping has applied to you order, and you return the item due to change of mind, the original shipping amount, at the merchants discretion, may be deducted from the return refund.
2.4 Consumer Rights / Liability
Our Buyer Guarantee sets out our standard process for handling certain claims under the Consumer Guarantees Act 1993, however, nothing under clause 3 (or our Buyer Guarantee) is intended to have the effect of restricting or modifying your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other obligations that cannot be restricted or modified by law.
3.2 Intellectual Property
You acknowledge that we are the sole owner or licensee of all intellectual property rights in the Platform and all products listed on it. We hold copyright in all content and elements of our website. You must not copy, alter or reproduce any product, our content or logo, or the Platform (or any part of it), nor permit any person to do so without our prior written consent.
If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display, and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Platform and developing your ideas and suggestions for improved products we provide.
Nothing in this clause is intended to have the effect of restricting or modifying your rights or our obligations that cannot be restricted or modified by law (e.g. the Consumer Guarantees Act 1993). Subject to the previous sentence, Buy Kiwi does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any Merchant’s advice, opinion, information, representation or omission whether negligent or otherwise, on the Platform or your use of the Platform. You are solely responsible for the actions you take in reliance on the Merchant’s content on, or accessed through, the Platform.
You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by us arising from any claim, demand, suit, action or proceeding by any person against us where such loss or liability arose out of, in connection with or in respect of your breach of this Agreement.
If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.
The Platform and any use of it is governed by, and is to be interpreted in accordance with, the laws of New Zealand and you and we submit to the exclusive jurisdiction of the courts of New Zealand.
3.5 Fair Use Policy
All products offered for sale on Buy Kiwi, including those on sale, promotion or with any discounts on retail prices, are offered under our Fair Use Policy to registered users of Buy Kiwi, for the purchase of goods for personal use only. We reserve the right to refuse or cancel any orders that we believe, soley by our own judgement, to be placed for commercial purposes e.g. purchases perceived to be intended for wholesale, or resale. Items on sale or promotion may be limited to one per customer. Discount limits per customer and maximum savings per customer will be monitored for any suspected abuse of policy. Buy Kiwi reserves the right to cancel any orders deemed to be in conflict with these policies. If we cancel your order, you will be refunded in full and the funds returned to the purchasing account. Persistent abuse may result in suspension or termination of user account.
Buy Kiwi Membership Terms & Conditions
Buy Kiwi is a free-to-join membership programme. However, some members may also have the option of purchasing additional benefits via a BuyKiwi+ subscription where available. Members of BuyKiwi+ are eligible for member benefits and offers when shopping at Merchants.
Joining Buy Kiwi
To be eligible for Buy Kiwi membership, you must be a natural person (and not a company or other corporate entity).
You may not have more than one Buy Kiwi membership and you may not transfer your membership or any offers made available through your membership to anyone else.
Buy Kiwi membership may be used for personal use only. You are responsible for ensuring your login details are kept secure and will be responsible for any action or use of your Buy Kiwi membership while logged in to your account. You agree that you will not use your Buy Kiwi membership for commercial or business purposes.
You must ensure that all information you provide to us on joining Buy Kiwi is correct and you must keep your information up-to-date in your customer account accessible through a Participating Retailer’s app or and website (where available). You can also contact us at email@example.com and request that we update your information for you if it is out of date.
To the extent permitted by applicable law, we reserve the right, acting reasonably, to accept or refuse any membership application.
Buy Kiwi offers may be available for purchases made via a Participating Retailer’s app, website or instore. All offers, benefits and services are subject to availability at the discretion of the Participating Retailer. Some offers may be exclusive to one, or more, Participating Retailers. To access retailer-specific benefits and offers you may need to register separate Buy Kiwi accounts with each Participating Retailer. Participating Retailers may not enable Buy Kiwi functionality through all of their shopping channels. For example, Buy Kiwi offers may only be redeemable for instore purchases at certain retailers and not for purchases made online through the retailer’s website.
Some offers may be made available to some members and not others, for instance offers may be tailored to reflect a member’s shopping history, preferences and location, their Buy Kiwi engagement and activity, and other factors.
These Terms apply to all offers in addition to any specific terms and conditions accompanying a particular offer. In the event of any inconsistency, the specific terms of the offer shall prevail over these Terms.
Offers cannot be redeemed for products purchased by layby (where layby is available), and cannot be used to purchase gift cards, services, clearance, alcohol or Apple products. Further exclusions may apply and will be shown clearly on the offer.
From time to time we may need to change or modify these Terms to give effect to changes in our business operations, to introduce new features or vary existing features of Buy Kiwi, and to reflect strategic changes in how the Buy Kiwi is operated. Where we change or modify these Terms for the reasons set out above, we will endeavour to provide you with reasonable notice through posting a revised version of these Terms on a Participating Retailer’s app, website and/or we will notify you via email. We may not be able to provide you with prior notice of a change where such change is required to protect our legal rights, required to comply with law or for security purposes. Your continued use of your Buy Kiwi membership after the effective date of a change will constitute your acceptance of the revised Terms. If you do not agree to the changes, you may cancel your Buy Kiwi membership via your customer account (accessible through a Participating Retailer’s app or website, where available) or by contacting us at firstname.lastname@example.org
If you choose to end your membership for any reason you will lose any offers that you may have earned, be eligible for, or loaded to your account.
We may end your Buy Kiwi membership at any time without notice where we reasonably believe there has been fraudulent use of your membership, you have acted inappropriately or in a hostile manner when shopping or engaging with us or any Participating Retailer, or you have breached any of these Terms or any law or other terms and conditions that apply to your use of a Participating Retailer’s app, website or their instore policies. If we end your membership for any of the above reasons, all offers will be forfeited from the date of termination and you will have no further entitlements in respect of Buy Kiwi.
We reserve the right to terminate the Buy Kiwi programme at any time by providing you with reasonable notice. From time to time a Participating Retailer may also choose to leave the Buy Kiwi programme. When this occurs, the Participating Retailer will provide you with reasonable notice of their exit from the programme. If we choose to terminate the Buy Kiwi programme or a Participating Retailer chooses to leave the Buy Kiwi programme, any offers that you have earned before the date of termination will continue to be valid for at least a period of three months after the date they were earned, or any longer period that we, or the Participating Retailer, may notify you of, at the time of termination.
The email address that you provide to us upon registration will be used by us and Participating Retailers to email you with the latest deals, Buy Kiwi member offers and any Buy Kiwi news or updates. We may also send you marketing and service-related messages through SMS and/or via app notifications. You may opt out of receiving promotional emails from us at any time either by clicking the unsubscribe facility in any electronic message that we send you or by contacting us at email@example.com.
Acceptable Use Policy
Members of Buy Kiwi and Buy Kiwi+ are expected to use their membership (and redeem offers and rewards) in a reasonable manner and in line with regular shopping behaviour. Member benefits may be restricted to a certain number of retailers, orders or purchases per month, a certain number of merchants per order, or minimum value thresholds.
Where we suspect that you are abusing your membership benefits by, for example, sharing your account or offers with other users, using unreasonable means of redeeming excessive offers, or otherwise engaging in conduct which we deem is inappropriate, excessive, or an abuse of your Buy Kiwi membership, we may cancel your membership.
Disclaimers and Liability
Nothing in this clause is intended to have the effect of restricting or modifying your rights or our obligations that cannot be restricted or modified by law (e.g. those under the Consumer Guarantees Act 1993).
Although we take reasonable steps to help ensure the continued access to and operation of Buy Kiwi programme, we cannot guarantee that it will operate un-interrupted, error free or securely and we provide no guarantee as to its availability via any Participating Retailer’s stores, app or website. We reserve the right at any time to correct any errors published in relation to offers or the Buy Kiwi programme generally.
Except for any liability we may have under the Consumer Guarantees Act 1993, we do not accept any liability, direct or indirect, for any loss or damage suffered by you or any third party arising in any way out of your membership or use of the Buy Kiwi programme, including in relation to the loss, misdirection or delay in receiving any correspondence, application or offer redemption.
You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by us arising from any claim, demand, suit, action or proceeding by any person against us where such loss or liability arose as a result of your breach of these Terms.
Neither party shall have any liability to the other for delays or failure in performance caused by any event beyond its reasonable control.
These terms are governed by the laws of New Zealand.
If any provision in these Terms is deemed invalid, void or unenforceable for any reason, that provision shall be severed from the Terms and shall not affect the validity and enforceability of any remaining provision.
The trademarks and logos used and displayed in connection with Buy Kiwi are owned by the owners of Buy Kiwi. You are not permitted to use any trademarks or logos used or displayed in connection with Buy Kiwi without our written permission.
Additional Terms and Conditions for Buy Kiwi+
In addition to the Terms set out above, the following terms apply to all Buy Kiwi+ memberships (“Buy Kiwi+ Terms”). Buy Kiwi+ is a voluntary, paid, subscription programme available to Buy Kiwi members which offers benefits and offers in addition to those available to general Buy Kiwi members.
Buy Kiwi+ Free Trial
We and/or a Participating Retailer may offer you a free trial of Buy Kiwi+ from time to time.
By signing up to a free trial of Buy Kiwi+, you will be eligible for Buy Kiwi+ member benefits during your free trial period starting from the day you join. At the expiry of your free trial you will forfeit and lose all Buy Kiwi+ benefits unless you purchase a fixed term Buy Kiwi+ subscription for a further period.
Buy Kiwi+ free trial is subject to our ‘Acceptable Use’ policy above.
Membership periods and payment terms
When signing up for a Buy Kiwi+ membership, you must either provide us with details of your credit or debit card or authorise us to charge the credit or debit card we hold on file for you to facilitate the payment of membership fees. Any charges made to your credit or debit card will be made in New Zealand dollars.
Fixed Term Memberships
Buy Kiwi+ members who join on or after 11th April, 2022 have the option of purchasing monthly, quarterly or annual Buy Kiwi+ membership. A Buy Kiwi+ fixed term membership entitles you to receive full Buy Kiwi+ member benefits for the duration of the membership period purchased, commencing from the date you purchase the Buy Kiwi+ subscription.
Fixed term subscriptions do not automatically renew. When your subscription period ends, you will forfeit and lose all accrued Buy Kiwi+ member benefits unless you purchase a further membership prior to the date of expiry. To access Buy Kiwi+ benefits after the expiry of a fixed term membership, you must purchase a new fixed term membership.
If you have Buy Kiwi+ recurring subscription, you authorise us to store your payment method(s) and to automatically charge your payment method(s) two days prior to the renewal date of your Buy Kiwi+ membership (monthly or annually as applicable) until you cancel your membership in accordance with these Terms.
If your stored payment method becomes invalid during your membership period, or if the charge is refused for any other reason, you authorise us to use any other payment method we have on file for your customer account. If the payment method declines, we will attempt to charge your credit or debit card again 24 hours later.
If you fail to provide a new eligible payment within the applicable time period, your Buy Kiwi+ membership will be cancelled, and you will forfeit and lose all Buy Kiwi+ member benefits when your current paid up period ends.
If you have a recurring Buy Kiwi+ subscription you can cancel your Buy Kiwi+ subscription anytime through your customer account or by contacting customer support. Unless required by law or as otherwise permitted under these Terms, you are not entitled to any refund of prepaid subscription fees where you cancel your Buy Kiwi+ subscription.
If you cancel your Buy Kiwi+ recurring subscription:
3 or more days prior to your membership renewing, there will be no charge and your membership will end on your current paid-up period;
within 3 days of your current paid-up period renewing, your payment for that renewal period is non-refundable, and your subscription will continue until the next paid up period ends.
If you are on a fixed term Buy Kiwi+ membership for 1 month, 3 months, or 12 months, you are unable to cancel your membership. Your membership will automatically expire at the end of the fixed term period.
Modification and Termination – Buy Kiwi+
We may from time to time alter the price charged for Buy Kiwi+ memberships. Changes to Buy Kiwi+ membership pricing will only take effect when your current paid-up subscription period ends, and if your membership is renewed or you purchase a further fixed-term membership (as applicable). We will provide you with reasonable notice of any such changes, and if you do not accept the increase in price, you may cancel your membership prior to such changes taking effect by contacting us at firstname.lastname@example.org
If at any time we decide to stop offering Buy Kiwi+ services, we reserve the right to terminate your Buy Kiwi+ membership by providing you with at least one month’s notice via email. In such circumstances, we will give you a pro-rata refund of any pre-paid subscription fees based on the time period remaining on your membership. Any benefits or offers you may have earned or be entitled to under your Buy Kiwi+ subscription must be used prior to the effective date of termination, after that date all Buy Kiwi+ benefits will be forfeited.
If your Buy Kiwi+ membership ends (for any reason) you will remain a member of Buy Kiwi (the free membership tier), unless your Buy Kiwi membership also ends in accordance with these Terms.
Gift Card Terms and Conditions
Once the e-Gift Card is used, any unused value associated with the e-Gift Card will be reissued with a new code and will remain valid until the expiry date stated on the e-Gift Card.
If your order exceeds the amount of your Gift Card, you must pay for the balance with a credit card or other agreed form of payment.
Buy Kiwi Gift Cards are not redeemable for cash.
Buy Kiwi Gift Cards are not refundable.
Valid for 3 years from the purchase of the gift card.
Recipients may only use Buy Kiwi e-Gift Card for purchases online at www.buykiwi.co.nz
The e-Gift Card will not be replaced if lost, stolen, or destroyed.
Each e-Gift Card is identified by individual code that must not be changed or copied by purchaser.
The purchaser is not allowed to transfer, re-assign, or re-sell e-Gift Cards.
Changes to this Agreement